Quality Assurance for the Production of High-Quality.

Q: Pre-production

Technical assessment Before the production stage begins, our engineering team performs a technical assessment on your parts design. This includes an assessment on important factors such as material, surface finish, structure, process, and other details of your 3D and 2D drawings. Material verification On our customer’s request, we provide a certification of the material we used for making your parts. The report comes from the raw material manufacturer and usually includes material heat number, material grade, material dimensions, mechanical properties, chemical analysis, etc.

ZhongCi’s advanced manufacturing process, rigorous quality assurance measures, and adherence to industry standards ensure high quality, precision, and durability of your products.

How ZhongCi Guarantees Superior Quality

Understand customer requirement

We will first understand the specific products and requirements that customers need to customize and develop, and then further confirm the products and requirements by sending samples, and finally confirm and quote based on the samples received or sent.

Professional Project Engineer

For the customized products of customers, we will have professional project engineers to docking, to meet the specific conditions and requirements of customers.

Precise Manufacturing

All of our products are precision machined to reduce product tolerances and wear.

Rigorous Inspection

We will arrange strict inspectors to carry out sampling inspection and unnecessary inspection on all products on a regular basis, and record the inspection results to facilitate later statistics and inspection.

After-sales guarantee

After-sales protection for products with quality problems, we provide unconditional return and exchange service. As long as the product has quality problems during the warranty period, you can apply for a return or replacement. For the returned products, strict quality testing, if there is a quality problem found in the product, timely improvement and treatment to avoid similar problems occur again.

Specific Practices for Quality Assurance

Pre-production

Technical assessment

Before the production stage begins, our engineering team performs a technical assessment on your parts design. This includes an assessment on important factors such as material, surface finish, structure, process, and other details of your 3D and 2D drawings.

Material verification

On our customer’s request, we provide a certification of the material we used for making your parts. The report comes from the raw material manufacturer and usually includes material heat number, material grade, material dimensions, mechanical properties, chemical analysis, etc.

FAQ Question 1

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

FAQ Question 2

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

FAQ Question 3

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

FAQ Question 4

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

State-of-the-art Facilities

Our production facility features dedicated workshops equipped with state-of-the-art equipment for meticulous inspections, facilitating our strict quality control protocols.

ISO Certifications

We have gone the extra mile to ensure that our operations align with the highest industry standards. To demonstrate our commitment to quality and excellence, we have proactively pursued and obtained recognized certifications from reputable organizations.

Quality Reports

React Quickly and Effectively to Quality Issues

ZhongCi aims to deliver exceptional prototypes and parts that fulfill your specific requirements. In the event that your order fails to meet your specifications, we can process a rework or a refund. Feel free to contact our experts if you come across any quality issues within 1 month of receiving your goods. Let us know of the issue within five business days from receipt, and we’ll address them within 1 to 3 business days.

Custom Process

Understand the specific products and requirements that customers need to customize or develop
Further confirm products and requirements by sending samples
Confirm and quote based on samples received (sent)
Sign a contract
Production check delivery, confirm receipt of goods

Conditions for Rework

After advising us of the concern, we review the design and samples to check for inconsistencies. We then fix the complaints and send replacements immediately.

Quality Assurance for the Production of High-Quality.